System Status Dashboard and Alerts
To access the dashboard, in My Sailthru, go to Analytics > System Dashboard.
If you experience speed or connectivity problems with a Sailthru system, check the dashboard. If that system is marked Green (healthy), please contact Support to request assistance. If the system is not Green, rest assured that Sailthru is already investigating the potential issue, and you can monitor its status and receive alerts using status.sailthru.com. (Separate registration is required).
Status Color Codes
Each system–Campaign Sending, My Sailthru, the API, and Jobs–is labeled with a color code, representing its current status.
Note that in some graphs, such as Campaign Processing Time above, the color codes respond to thresholds identified by horizontal guide lines. The chart is always scaled to show the next unreached threshold.
The dotted ‘Investigating’ line is the threshold at which Sailthru investigates a metric increase, however this level may be reached multiple times in a day and is unlikely to represent a problem.
All color codes are explained in the legend at the top of the Dashboard:
Time Period Buttons
All graphs display data for the past 24 hours, by default. You can switch them to the “Past Week” or “Past Month” using the time-period buttons at the top left.
These buttons change the period for all graphs on the page and also refresh all data.
Next to each system or graph name, hover your mouse over the icon to view detailed information about that system or graph, including how to interpret and use its data. For reference, all of that information is also included on this page.
Systems on the Dashboard
This section shows activity for all Sailthru campaigns, both the processing of scheduled campaigns and the volume of resulting email sends.
- Message Volume
The relative volume of email messages sent over time. Note that spikes in volume occur frequently and predictably. They typically have no perceptible impact on system performance. However, to ensure optimal performance, you can review the historical patterns on these charts and schedule your campaigns and jobs outside peak times.
- Processing Time
The average time that email messages take to construct and send. When this graph is above the dashed Investigating line, it is usually due to increased volume at the top of an hour, and does not represent a problem. Regardless, each time this threshold is reached, Sailthru investigates the cause of the increase in order to mitigate any potential issue. If a rapid send speed is important to your campaigns, you may choose to avoid scheduling your campaigns during times that exhibit these spikes.
This section represents the availability and speed of the My Sailthru site. Two graphs are displayed:
- Uptime (%)
The percentage of time within which the My Sailthru user interface is available and responding to requests. On the daily graph, each point indicates the average availability within an hour. On the weekly and monthly graph, each point indicates the average availability within a day.
- Response Time (ms)
The average duration in milliseconds between the time that My Sailthru receives a server request and sends a response.
This section represents the availability and speed of the Sailthru API. Two graphs are displayed:
- Uptime (%)
The percentage of time within which the User API endpoint is available and responding to requests. On the daily graph, each point represents the availability within the displayed hour. On the weekly and monthly graph, each point represents the availability within the displayed day.
- Response Time (ms)
The average duration in milliseconds between the time that an API request is received and a response is sent. Each of the highest-volume API endpoints (Content, User, Send, and Event) has its own color-coded graph for both its GET and POST requests. In the legend below the graph, click the request type and endpoint name to turn its graph off or on. Hover over a graph’s data point to view the performance of that call at a particular date or time.
This section shows data-processing jobs that Sailthru users initiate, including Audience Builder queries, list snapshot reports, and imports/exports. (All jobs that originate from your own Sailthru account are displayed on your Jobs page in My Sailthru.) Two graphs are displayed:
The total number of jobs pending or running for all Sailthru users. There is a separate graph for each status: Pending and Running. Note that a large group of jobs submitted by a single account may cause a spike in the Pending graph. At the same time, Sailthru’s prioritization rules would typically allow another account’s single job to proceed without delay. Given that a high number of pending or running jobs may only affect one account, this chart does not necessarily reflect the performance of the system for all users.
- Wait Time
The average wait time for a Sailthru account between submitting a job and the initiation of that job. Due to Sailthru’s prioritization of jobs, your account may not experience any effect of an elevated average wait time. Your job may initiate promptly while another account, which has submitted a large number of jobs, is waiting for some to initiate. When this graph is above the dotted line, Sailthru investigates the cause of the increase, although there is rarely an actual system problem. These spikes occur frequently due to normal activity. Note that the current state of all of your account’s jobs (e.g. “pending” or “running”) is displayed on the Jobs page.
Incident Alerts (status.sailthru.com)
At status.sailthru.com, you can view information about current and past system incidents. You can also subscribe to email or SMS alerts for real-time updates on incidents and their resolutions.
Note that this system requires you to register a separate account. You cannot use your My Sailthru credentials. Please contact your Customer Success representative to sign up. When your registration is successful, you will receive an email from StatusCast (email@example.com) containing information about how to log in.
Once you are logged in to status.sailthru.com, you can view current and past incident information for the last several weeks. You can also modify your email and SMS alert settings by clicking “Subscribe to Sailthru” in the top-right corner of the page.