Standard Reporting Glossary

The following terms are used across the Standard Reporting pages.

Term In Reports Definition
Action The type of user action logged and sent to your system as a postback. These include any changes from a hosted page (e.g. optouts), hardbounces, or signup confirmation link clicks. For each action type, see API Postbacks.
Active Users who have recently clicked a link in one of your emails, but did not do any additional browsing on site. The window for recent activity is determined by your Engagement Days setting.
AOV Average Order Value. Calculated by the total purchase revenue over the total number of purchases. Note, this does not include ad revenue.
Avg Lists The average number of Primary Natural Lists that this list’s users are on.
Beacons The number of unique users who opened the email with images enabled in their email client, loading your included beacon image. (In order to track opens, your emails must contain a beacon.)
Clicks For users on the list, the percentage of campaign sends that result in at least one email click. Note that mass mailings typically have some number of undeliverable messages (bounces), so the percentage of clicks is typically higher when it is based on your number of delivered emails rather than sends.
Clicks / Opens The click rate of confirmed openers, calculated as the number of users who clicked at least one link compared to the number of confirmed opens.
Click Mult URLs Clicked Multiple URLs. The percentage of emails sent for which the user clicked multiple links within the message. Note that mass mailings typically have some number of undeliverable messages (bounces), so the percentage of clicks is typically higher when it is based on your number of delivered emails rather than sends.
Confirmed Opens All users included in the Beacons statistic, plus those who clicked a link within the message yet did not load a beacon. This is the minimum number of users who definitely read your email.
Delivered Percentage of emails sent that were sent, minus any hardbounces or softbounces.
Disengaged Users who opened or clicked your emails or visited your website in the past but have not done so recently, i.e. within your chosen engagement days window.
Dormant Users who signed up prior to your chosen engagement days window but have never clicked or opened your emails.
Engaged Users who have spent time browsing your website recently (within your Engagement Days window). To track Engaged users, you must have the Personalization Engine script tag on your website, otherwise, data about site activity can not be collected and users cannot be listed as Engaged.
Engagement A chart of the engagement levels of your users.
Estimated Opens An estimate of the total number of users who have opened the email, regardless of whether they enabled images in their email client, allowing the beacon to load. (This estimate is based on the ratio of opens to clicks for those users with images enabled. That ratio is then multiplied by the total number of users who clicked.)
Hardbounce A failed delivery of an email due to a permanent reason such as a non-existent address. Hardbounces are automatically invalidated and will not be mailed to.
Identified Pageviews The percentage of pageviews that are from known users, those identified as having an existing user profile on your account..
Live All users who are Engaged, Active, or Passive.
Optout Users who have chosen to unsubscribe globally from all of your email. Opted out users will automatically be suppressed — not sent to — even if they are still on the list that you are mailing to.
Orders Total orders placed on the selected day or within the selected hour of the day.
Pageviews The total number of times that pages from your site were visited in the selected time period.
Pageviews + Unknown Pageviews graphed with an additional dotted-line overlay representing the number of those pageviews attributed to “unknown” users-those not identified as having an existing user profile on your account.
Passive Users who have recently read one of your emails with images turned on, but have not clicked recently. The window for recent activity is determined by your Engagement Days setting.
Purchased Items Total purchased items on the selected day or within the selected hour of the day.
Purchases The number or percentage of users who went on to purchase. You must implement the Purchase API for this data to appear. If listed as a percentage, represents purchase conversions–users who purchased out of the total number of users included in the send. Note that mass mailings typically have some number of undeliverable messages (bounces), so the percentage of purchases is typically higher when comparing with your number of delivered emails rather than sends
PV/M The number of pageviews generated by clickthroughs from this campaign, per thousand users messaged. You must implement the Personalization Engine JavaScript on your site in order to track this.
Revenue Total cumulative revenue for the day (as of the current or selected hour of the day, if any).
Rev/M The amount of revenue generated by purchases from this campaign, per thousand users messaged. You must implement the Purchase API for this data to appear. You may define the value per thousand pageviews on the Settings page of your account. This value is calculated by the following formula:Rev/M = Total Revenue / (Total Sent / 1,000)
Sent The number of emails sent in a campaign mailing. This corresponds to the number of valid email addresses within the associated list.
Softbounce A report of a delivery problem or failed delivery. Among other reasons, messages may soft bounce at the server level, because of a resource exhaustion such as a full disc, or because of spam filters. A softbounced message may eventually be delivered and the system makes redelivery attempts of softbounced messages. If you’d like to learn more about non-delivery messages and email protocol you can read more here.
Spam Report The number of users who reported your email as spam and were automatically opted out.
Top Revenue Items on your site that are responsible for the most revenue for the selected date.
Top Pageviews Pages on your site that are responsible for the most pageviews for the selected date.
Total Beacons/M The number of total beacon impressions that were registered, including repeat opens, per thousand users messaged.
Total Beacons/M – Clicks The number of users who clicked at least one link in the email. In order to track clicks you must have selected Link Tracking within the basics tab of your blast or template editor.
Total Clicks/M The number of total clicks (including multiple clicks by the same user), per thousand users messaged.
Total Subscriptions The combined total of subscriptions to all lists for a given source.
Valid Email addresses to which we have successfully delivered a message. The system keeps a complete record of every email added to your account, including hardbounces and opt-outs. For this reason the number of valids on a list will almost certainly be less than the total list size.

The following metrics are available in the Campaign Detail Report Links section:

Metric

Definition

Sent

Count of the number of emails sent for the corresponding Campaign

Delivered

Count and %  of emails sent, minus any hardbounces or softbounces

Click Rate

Unique clicks / sends

Total Clicks

The total number of clicks & CTR from all links in a message, includes both Real and NHI

Total Real Clicks

The total number of Real clicks & CTR from all links in a message, includes multiple clicks by a recipient within the same message

Total NHI Clicks

The total number of NHI clicks & CTR from all links in a message, includes multiple clicks by various NHIs

Unique Clicks

The number of unique clicks & CTR from all links in a message, includes both Real and NHI

Unique Real Clicks

The number of Real unique clicks & CTR from all links in a message

Unique NHI Clicks

The number of NHI unique clicks & CTR from all links in a message

Purchases

The number of purchases generated by clicking on this link

Revenue

The amount of revenue generated by purchases from clicking on this link

The following metrics are available in the Campaign Detail Report Engagement, Domains, Signup Dates, Subject Lines, and Devices sections:

Metric

Definition

Sent

Count of the number of emails sent for the corresponding Campaign.

Delivered

Count and %  of emails sent that were sent, minus any hard bounces or soft bounces.

Beacons

Count of unique users who opened the email with images turned on.

Confirmed Opens

Unique opens, includes both human and machine unique opens.

Est Opens

An estimate of the total number of users who have opened an email, with and without images turned on.

Total Clicks (new)

The total number of clicks & CTR from all links in a message, includes both Real and NHI.

Total Real Clicks (new)

The total number of Real clicks & CTR from all links in a message, includes multiple clicks by a recipient within the same message.

Total NHI Clicks (new)

The total number of NHI clicks & CTR from all links in a message, includes multiple clicks by various NHIs. 

Unique Clicks (new)

The number of unique clicks & CTR from all links in a message, includes both Real and NHI.

Unique Real Clicks (new)

The number of Real unique clicks & CTR from all links in a message.

Unique NHI Clicks (new)

The number of NHI unique clicks & CTR from all links in a message.

Total Clicks/M

Total clicks per thousand users.

PV/M

Total pageviews per thousand users.

Rev/M

Total revenue per thousand users

Hard bounce

A failed delivery of an email due to a permanent reason.

Soft bounce

A report of a delivery problem or failed delivery.

Opt out

Users have chosen to opt out of one or more lists.

Spam report

Users who reported your email as spam and automatically opted out.

The dropdown menu for the Clickmap Report will now include the following metrics:

Metric

Definition

Total Clicks

The total number of clicks & CTR from all links in a message, includes both Real and NHI. (Any click percentages in Clickmap Report will be total clicks for that url / total clicks for the blast).

Total Click %

The % of clicks & CTR from all links in a message, includes both Real and NHI.

Total Real Clicks (new)

The total number of Real clicks & CTR from all links in a message, includes multiple clicks by a recipient within the same message.

Total Real Click % (new)

The % of Real clicks & CTR from all links in a message, includes multiple clicks by a recipient within the same message.

Total NHI Clicks (new)

The total number of NHI clicks & CTR from all links in a message, includes multiple clicks by various NHIs. 

Total NHI Click % (new)

The % of NHI clicks & CTR from all links in a message, includes multiple clicks by various NHIs. 

Purchases

The number of purchases generated by clicking on this link

Revenue

The amount of revenue generated by purchases from clicking on this link

The Top Users Report tab will now include the following metrics:

Metric

Definition

Email

Open Time

The first open

Click Time

The first Real click

First Clicked URL

The first URL clicked by a Real user

Total Clicks 

The total number of clicks & CTR from all links in a message, includes both Real and NHI.

Total Real Clicks 

(new)

The total number of Real clicks & CTR from all links in a message, includes multiple clicks by a recipient within the same message.

Total NHI Clicks (new)

The total number of NHI clicks & CTR from all links in a message, includes multiple clicks by various NHIs. 

PV

The total number of pageviews

Revenue

The amount of revenue generated by purchases from clicking on this link

The Campaign Engagement Report will now include the following metrics:

Metric

Definition

Engagement

Sent

Count of the number of emails sent for the corresponding Campaign.

Delivered

Count and %  of emails sent that were sent, minus any hard bounces or soft bounces.

Beacons

Count of unique users who opened the email with images turned on.

Est Opens

An estimate of the total number of users who have opened an email, with and without images turned on.

Total Clicks (new)

The total number of clicks & CTR from all links in a message, includes both Real and NHI.

Total Real Clicks (new)

The total number of clicks & CTR from all links in a message, includes both Real and NHI.

Total NHI Clicks (new)

The total number of Real clicks & CTR from all links in a message, includes multiple clicks by a recipient within the same message.

Unique Clicks (new)

The total number of NHI clicks & CTR from all links in a message, includes multiple clicks by various NHIs. 

Unique Real Clicks (new)

The number of unique clicks & CTR from all links in a message, includes both Real and NHI.

Unique NHI Clicks (new)

The number of Real unique clicks & CTR from all links in a message.

Total Clicks/M

The number of NHI unique clicks & CTR from all links in a message.

PV/M

Total pageviews per thousand users.

Rev/M

Total revenue per thousand users

Hard bounce

A failed delivery of an email due to a permanent reason.

Soft bounce

A report of a delivery problem or failed delivery.

Opt out

Users have chosen to opt out of one or more lists.

Spam report

Users who reported your email as spam and automatically opted out.

The Triggered Send Detail Reporting will now include the following metrics:

Due to changes made in the Campaign Detail reports, the new metric updates have automatically flowed through to the following Triggered Send Detail reports.

Metric

Definition

Sent

Count of the number of emails sent for the corresponding Campaign.

Delivered

Count and %  of emails sent that were sent, minus any hard bounces or soft bounces.

Beacons

Count of unique users who opened the email with images turned on.

Confirmed Opens

Unique opens, includes both human and machine unique opens.

Est Opens

An estimate of the total number of users who have opened an email, with and without images turned on.

Total Clicks (new)

The total number of clicks & CTR from all links in a message, includes both Real and NHI.

Total Real Clicks (new)

The total number of Real clicks & CTR from all links in a message, includes multiple clicks by a recipient within the same message.

Total NHI Clicks (new)

The total number of NHI clicks & CTR from all links in a message, includes multiple clicks by various NHIs. 

Unique Clicks (new)

The number of unique clicks & CTR from all links in a message, includes both Real and NHI.

Unique Real Clicks (new)

The number of Real unique clicks & CTR from all links in a message.

Unique NHI Clicks (new)

The number of NHI unique clicks & CTR from all links in a message.

Total Clicks/M

Total clicks per thousand users.

PV/M

Total pageviews per thousand users.

Rev/M

Total revenue per thousand users

Hard bounce

A failed delivery of an email due to a permanent reason.

Soft bounce

A report of a delivery problem or failed delivery.

Opt out

Users have chosen to opt out of one or more lists.

Spam report

Users who reported your email as spam and automatically opted out.

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