• Getting Started
    Overview Migrating to Sailthru Mobile File Format for Token Import SDK Deprecation and Support
  • Install in Your App
    Add the SDK iOS Integration Android Integration React Native Integration React Native Auto Integration Setup iOS Push Notifications Setup Push Notifications for Android Test Development Push Notifications Test Production Push Notifications Setup In-App Messaging Collecting User Data Customizing In-App Notifications Customize Full Screen Messages Troubleshooting React Native Functionality Rebrand Migration Guide Framework Stripping
  • Message Stream
    Message Stream Overview Build a Message Stream
  • Messaging Users
    Create an Audience Segment Sending Messages Add Notification Buttons
  • Release Checklists
    iOS Release Checklist Android
  • REST API
    Getting Started POST Notifications POST Transactional Notifications POST Messages GET Devices PUT Devices GET Devices/Uninstalled POST Devices / Events POST Devices / Erase PUT Users DELETE Users / Devices POST Users / Events GET Audience GET Audiences GET Audiences / Devices GET Stats / Active Users GET Stats / Installs GET Stats / Total Installs GET Stats / Opens GET Stats / Geography GET Stats / Time in App GET Stats / Technology GET Stats / In-app Messages GET Stats / Push Notifications GET Stats / Transactional Notifications
  • Advanced Techniques
  • Android Techniques
    Notification Handling Rich Notifications Location Updates Notification Channels Google App Crawlers Coroutines
  • iOS Techniques
    Notification Handling Rich Notifications Location Updates Apple Watch Changing Icons with Push Notifications iBeacons Delaying the Push Prompt Auto Integration Extensions Framework Interruption Levels Relevance Score Swift Concurrency

    • Push Status

    Breakdown of the push status values for devices in the log

    The push status is used to display whether push notifications can be sent to the given device, and how they will be displayed. As a rule of thumb, if the user has opted in banners, sounds and/or badges then the device will be push enabled. If they only want to receive notifications direct to the notification tray/notification center then the device will be push quiet enabled. If they have refused or have turned notifications off completely then the device will be push disabled.
    State iOS Settings Android Settings
    Push Enabled
    Banners, sounds, badges and/or lock screen enabled
    At least one notification channel enabled with interrupting importance
    Push Quiet Enabled
    Notification Center only enabled
    All channels set to non-interrupting importance level
    Push Disabled
    Notifications off or all settings turned off
    Notifications off / no channels enabled
    Unknown
    Push notification authorization has not been requested
    N/A
    Devices in the device log have labels to indicate what push enabled state they are in. If there is no visible state label present then the device is push disabled.

    Unknown

    This state is iOS only and represents that the app has not requested any form of push notification authorization yet. Note: From iOS SDK version 8.2.0+, for devices running iOS 12+ the SDK will always request authorization of some kind so this state will be less common. This is due to the addition of provisional authorization in iOS 12.

    Push Disabled

    This indicates that push notifications cannot be sent to the device.

    iOS

    If the user has not accepted push notifications, permission has not been requested yet or the user has turned off notifications for the app completely then the device is considered push disabled.

    Android

    If the user has turned off push notifications for the app, or has disabled all notification channels then the device is considered push disabled.

    Push Enabled

    This indicates that push messages can be sent to the device and that the user has opted in to a certain level of interruption.

    iOS

    If the user has enabled alerts, badges, sounds or lock screen in the notification settings for the app then the app is considered fully push enabled. If the notifications are only allowed in the Notification Center, this will be considered Push Quiet Enabled.

    Android

    If the user has at least one notification channel active in the app that is set to an importance level that will interrupt the user then it is considered fully push enabled.

    Push Quiet Enabled

    This setting indicates that push notifications can be sent to the device but that the user has opted out of interrupting behaviour. It will appear in a minimal way but will not be presented in a banner and will not make sounds or update badges.

    iOS

    If the app has only requested provisional permission to use push notifications, or the user has set the notifications to only appear in the notification center (Quiet mode) then this device is considered Push Quiet Enabled.

    Android

    If the user sets all of the enabled notification channels to a non-interrupting importance level then this device is considered Push Quiet Enabled.

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