Create and Manage Support Tickets
The support team handles technical issues and inquiries through support tickets.
How to create a new support ticket
To contact support, click the blue Support bubble in the corner of your screen to submit a ticket.
Check out our support business hours for information on when phone support is available and how to submit a Priority Level 1 ticket outside business hours.
You can view your open support tickets and log feature requests for our product team in the Sailthru Help Portal!
Before your first login, you’ll need to create a Sailthru Help Portal user. Visit this signup page and enter your information. Once you submit the form, a verification email will be sent to you. You must click the link in the email to set your password before submitting tickets or feature requests from within the Help Portal.
Once you’ve verified your email, log in to the Sailthru Help Portal at sailthru.zendesk.com. Within the portal you can:
- Access help articles, best practices and all things Sailthru in our Get Started documentation.
- Browse and vote on existing feature requests or submit your own.
- View your past support tickets. By default, you’ll only see support tickets that you created. If you’d like to be enabled to view all support tickets submitted across your company, please click the Support bubble in the corner of your screen to contact the support team.