Support Business Hours

Technical support hours for US region:
Sailthru provides email, web and phone assistance Monday through Friday (excluding holidays) between the hours of 7 a.m. and 9 p.m. Central.

Technical support hours for GMT region:
Sailthru provides email and web assistance Monday thru Friday (excluding holidays) between the hours of 9 a.m. and 9 p.m. London, England time (GMT). Phone support is available noon to 9 p.m.

Technical support hours for APAC region:
Sailthru provides email and web assistance Monday through Friday (excluding holidays) between the hours of 9 a.m. and 5 p.m. NZT. Phone support is available 9 a.m. to 2 p.m.

Outside business hours support for Priority Level 1 incidents:
Assistance is available 24 x 7 x 365 for Priority Level 1 incidents. Priority Level 1 incidents occurring outside of normal support hours must be reported by including the word “urgent” in your email to support@sailthru.com.

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