Support Business Hours

Technical support hours for US:

Sailthru provides email, web and phone assistance Monday through Friday (excluding company recognized holidays) between the hours of 7 a.m. and 9 p.m. CST.

Technical support hours for UK:

Sailthru provides email and web assistance Monday thru Friday (excluding company recognized holidays) between the hours of 9 a.m. and 9 p.m. GMT. Phone support is available 1 p.m. to 9 p.m. GMT.

Technical support hours for NZ:

Sailthru provides email and web assistance Monday through Friday (excluding company recognized holidays) between the hours of 9 a.m. and 6 p.m. NZDT. Phone support is available 9 a.m. to 4 p.m. NZDT.

Contacting the support team:

Click the blue Support bubble in the corner of your screen to submit a ticket. 

Or during the hours phone support is offered, give us a call:
USA: 877-812-8689 / UK: 0800-808-5417 / NZ: 64 4887 1789

Outside business hours support for Priority Level 1 incidents:

Assistance is available 24 x 7 x 365 for Priority Level 1 incidents, which are critical incidents with very wide customer impact. Priority Level 1 incidents occurring outside of normal support hours must be reported by including the word “urgent” in the body of your email to support@sailthru.com.

For non-Priority Level 1 incidents logged outside of business hours, you should anticipate a response on the next business day.

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