What’s New in Sailthru

Learn about our latest product releases and enhancements. Please contact your Customer Success Manager or Support with any questions.

Monitor Lifecycle Optimizer Metrics in Realtime; Filter Entries on Purchased-Item Custom Fields

November 7, 2017
November brings with it two new additions to the Lifecycle Optimizer builder – check them out below. Watch flow metrics update in realtime –  no refresh needed Just in time for Black Friday and Cyber Monday, reporting inside the Lifecycle Optimizer builder view now updates automatically without requiring a page refresh. When the metrics toggle is on, …

Zendesk Integration Coming Soon!

October 31, 2016
Get ready for an exciting new release from Sailthru. In the coming weeks we’ll be launching a new integration with Zendesk to make the critical connection between customer support and marketing even more valuable to your customer retention efforts. The app is designed to provide valuable and actionable data from Sailthru to support agents when working with customers. …

Add or Edit Content Attributes Inside Recommendation Manager

July 27, 2016
Recommendation Manager now supports simple content vars when adding a content item or editing an existing one inside a data feed. If the content in your external data feed contains attributes (i.e., “story_id” : 12934, or “category” : “men’s fashion”), you can now add and edit additional top-level attributes when adding/editing content items inside Recommendation Manager. Please …

Enhancement to select jobs increases consistency of user counts

July 14, 2016
On July 14, 2016 (approx. 5:30 p.m. EDT), we will patch an existing bug affecting user counts for a select number of jobs in the system. User counts will only be affected if they are part of the following job list and the respective profile uses a specific var value number (integer) type as noted below. The …

First API Rate Limiting Milestone on July 14

July 12, 2016
As first announced in April of this year, API rate limiting restrictions matching our current best practices will be enforced across all applications accessing Sailthru, effective Sept. 6, 2016. This announcement also noted two change milestones at no sooner than 60 and 30 days prior to the September change. On Thursday, July 14, the first planned …

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