Logging In with Multifactor Authentication

Using Multifactor Authentication is a straightforward process. You’ll use your existing username and password and a One Time Password from an an app like Google Authenticator to log in.

Contact Sailthru Support or your CSM to activate this feature on your account.

Getting Started

Once you contact Support or your CSM and request activation, you can prepare in advance by downloading an app like Google Authenticator. Most authentication apps should work with Sailthru’s Multifactor Authentication. Make sure that your app can read a QR code.

Note: You may have downloaded a list of “raw” or unencrypted email addresses from Sailthru before, inputting a code sent to your phone through SMS. That process is not equal to using a One Time Password through an authenticator app.

Recovery Codes
While you’re setting up your app, you should download or screenshot a list of recovery codes. These one-time use codes will allow you to log in if you lose access to the device your app is on. Make sure you keep your recovery codes in a safe place.

Select the checkbox next to I have safely recorded this code to continue

First Log In with MFA

Your first login after activating MFA will look different than subsequent logins. For this example, we’re using Google Authenticator.

Note: If you haven’t downloaded an authenticator app yet, please do so before your first login.

  1. Go to my.sailthru.com. You’ll see the login screen as usual.
    Sailthru's login screen.
  2. Enter your username and password and select Log In.
  3. The screen will show a QR code and a textbox for your passcode.
  4. Open your app and scan the QR code with your device to complete setup for Sailthru.
  5. Enter the passcode the app displays and click the bottom button. You’ll see the following message:
  6. You’re logged in! On subsequent log ins, you’ll only have to type in a passcode from your app.
Subsequent Log Ins

Once MFA is activated and you’ve logged in once, your log in experience will resemble the following:

  1. Go to my.sailthru.com. You’ll see the login screen as usual.
    Sailthru's login screen.
  2. Enter your username and password and select Log In.
  3. A new screen will show, asking for your code.
  4. Open your authenticator app. You’ll see a randomly generated code.
  5. Enter the code and click the bottom button. You’ll be logged into your account.

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