What’s New in Sailthru

Learn about our latest product releases and enhancements. Please contact your Customer Success Manager or Support with any questions.

Trigger Overlay by Cart Value

March 28, 2018
You can now trigger an Overlay (modal or bar) to display based on the value of a customer’s cart or basket. For example: This new trigger is added to the other available ‘When’ trigger options, including a required ‘number of pageviews’ in the visit. This trigger works in conjunction with location (Where) and list (Who) targeting criteria, ...

Sailthru Auto Tagger Update

March 26, 2018
We’re updating Sailthru’s auto-tagging solution behind the scenes with an updated natural language processing engine. This is a maintenance release and do not expect any significant changes to your tags.   For customers that are currently using auto tagger there is no action needed on your part. We’ve been reviewing the results of the tagging with account managers over the ...

Use Lifecycle Optimizer to Re-engage Dormant Customers

March 21, 2018
When a customer’s engagement is lacking, you can automatically add them to a Lifecycle Optimizer flow to drive a re-engagement activity. Introducing our Engagement Flow entry type: This entry quietly runs in the background each day, collecting customers who match the conditions you set. It runs every night after midnight in your account’s time zone, similar to ...

Check For Email Activity Outside Lifecycle Optimizer Flows

March 9, 2018
Set your flows to evaluate email engagement across the Sailthru platform with our latest update to Lifecycle Optimizer Checks. The Email Opened and Email Clicked checks now include an option to look at “Any Email Message,” which includes all transactional, triggered, and campaign messages sent by Sailthru. You can select this option, or continue to ...

Bring Customers Back with Lifecycle Optimizer Browse Abandon Flows

March 9, 2018
We’re excited to introduce a new abandonment series to our Lifecycle Optimizer portfolio: Browse Abandonment. Customers visit your site, peruse products and categories, and leave without ever purchasing or adding items to a cart. Now with Lifecycle Optimizer, you can follow up with known customers, reminding them of their virtual window shopping with enticements to bring ...