Manage Your Support Cases

The Support Team handles help inquiries.

Log into the Help Center to view your current and past support cases submitted to Support. To set up a login, follow the instructions below:

  1. Visit here: https://sailthru.zendesk.com/access/unauthenticated
  2. Click “Sign up” (or enter your existing Email and Password). Fill out the form to create a profile, and an verification email will be sent to you; please click the link in the email to set your password.
  3. Once you are logged in, you will be on this page: https://sailthru.zendesk.com/hc/en-us
  4. Click “My activities” link on the top right of the page.
  5. You will see a list of Support cases on this page: https://sailthru.zendesk.com/hc/en-us/requests. Change the parameter in the “Status” drop-down to filter by case status.
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  7. Click the Submit a request link at the top of the page to contact Sailthru Support with a new issue. Be sure to bookmark it: https://sailthru.zendesk.com/hc/en-us/requests/new.

Some clients may need to be enabled to view all current support cases for their company, in addition to the cases opened under their own email address.

If you would like to activate this, please contact Support at 877-812-8689 or via email today for further information!

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