Push and In-App Templates

Contents

The Template Editor

Build custom templates in the Push / In-App Template Editor to deliver curated messaging.

Watch the video below for a step-by-step walkthrough of how to create In-App Messages and Push Notifications and use them in your Lifecycle Optimizer flows.

The Template Editor

Create Push Notification and In-App Messages in the template editor. From the Messaging menu, select Templates. On the Templates List Page, hover over the New Template button and select PUSH / IN-APP.

By default, the editor loads both the Push Notification and the In-App template editor. Toggle between them using the dropdown menu in the Preview screen.

Note: Toggling between the template types clears anything you have added to the unselected template type. For example, if you add text to both template types and then switch to Push Notification only, the In-App template is cleared. Both Push Notifications and In-App messages allow for added media and deep linking. You can create a template that uses both message types at the same time or just one type at a time. For both types of messages, the editor shows a preview of the message on your selected device and in your selected location.

Preview your messaging on the following devices:

iPhone X
iPhone XS Max
Galaxy S8
Galaxy S10

And in the following locations:

Lock (collapsed)
Lock (expanded)
In-App Fullscreen

Push Notifications

The Push Notification template editor includes two text boxes, one for the Title Text and one for the Alert Text, an Add Media option, Deep Linking, custom Alert Options, and Custom Key/Value pairs.

Add message text in the Title and Alert text boxes.

Media

Drag and drop a media file into the box or click to select from your images. Once a media file is added, the Add Media box shows what type of file it is.

A preview shows in the Device Preview screen.

If you add media to a Push notification, you'll see a thumbnail in the collapsed lock screen preview and the full view in the expanded lock screen preview.

Deep Linking

Launch your app and open to a specific page when your user taps a link.

Select the Deep Link checkbox to open the URL textbox.
Paste the link value for a specific page in your app into the textbox.

Alert Options

Add custom badge numbers and alert sounds. Badge Select the Badge option and enter the custom badge number in the textbox. The badge shows as a small number on the app icon, indicating a message.

Sound Select the Sound option and enter the sound file name in the textbox, if your app contains custom sound files.

Custom Key/Value Pairs

Send custom data to your application inside a push notification.

Select Add to open the Key and Value textboxes.
Enter your values and select Done.

In-App Messages

The In-App Message template editor includes two text boxes, one for the Title Text and one for the Description Text, an Add Media option, and Deep Linking.

Expiry Time Frame

By default, an in-app message will disappear as soon as a user reads it. Enter your expiry time frame, from 1 to 365 days and the specific time at which the message should expire on the final day.

If you're using a Message Stream to act as a personalized inbox for In-App messages, when the message expires it disappears from a user's Message Stream.